Patient Resources

• Your provider will discuss the procedure details and necessary preparations.
• Expect a call to confirm personal and medical information.
• Standard fees cover most services; additional fees may apply for the surgeon and anesthesiologist.
• A surgical consent form must be signed before treatment.
• Arrange for a responsible adult to accompany you home after surgery.
• Avoid smoking 24 hours before and after your procedure.

The Night Before Surgery: Preparing for Your Procedure

• Do not eat or drink anything after midnight unless instructed otherwise.
• Follow your doctor’s specific instructions regarding medications.
• Inform your provider if you may be pregnant.
• Report any recent health changes, including illness or exposure to contagious diseases.
• Avoid alcohol consumption for at least 24 hours before surgery.

Morning of Surgery: Final Preparations

• Do not eat or drink anything after midnight.
• Take only medications approved by your provider.
• Inform your provider of any last-minute health concerns or symptoms.
• Avoid alcohol and tobacco.

• Rest & Recovery: Do not drive, sign important documents, or make critical decisions for at least 24 hours.
• Activity Restrictions: Avoid operating machinery, power tools, or engaging in strenuous activities for at least 24 hours.
• Alcohol Avoidance: Do not consume alcoholic beverages for at least 24 hours.
• Follow-Up Call: A representative from the center will contact you after surgery to check on your condition.
• Post-Operative Care: Your provider will give you specific instructions regarding diet, rest, and medication. If you experience any difficulties or complications, contact your provider immediately.

At The Vascular Center of Hot Springs, we are dedicated to making the billing process clear and stress-free. Our knowledgeable billing team will verify your insurance coverage, explain any potential out-of-pocket expenses, and coordinate directly with your provider to ensure a smooth and seamless experience.

Questions About Your Insurance Coverage?

If you have any questions about your insurance benefits or need help understanding your coverage, our knowledgeable billing team is here to assist you. We provide the information and support you need to make informed decisions about your healthcare.

For insurance-related inquiries, please contact us at: (501) 521-1380

Our billing team is available during regular business hours to answer any insurance-related questions or concerns.

At The Vascular Center of Hot Springs, we uphold the dignity and respect of every individual we serve. We strictly comply with all federal and state civil rights laws, ensuring non-discrimination based on age, race, color, religion, sex, national origin, disability, source of payment, or any other protected characteristic under federal, state, or local law. At the time of admission, The Vascular Center of Hot Springs informs each patient of their rights and responsibilities. Copies of these rights and responsibilities are available upon request and can also be downloaded below.

Patient rights and responsibility

Protection From Surprise Medical Bills

The No Surprises Act protects you from surprise medical bills (also called balance bills) in certain situations. These protections apply when you receive:

• Emergency services, even if the provider or facility is out-of-network
• Non-emergency services by an out-of-network provider at an in-network facility
• Air ambulance services, where you cannot choose the provider

In these scenarios, you cannot be charged more than you’re in-network cost-sharing amount (copayment, coinsurance, or deductible).

What Is Balance Billing?

Balance billing happens when an out-of-network provider bills you the difference between: their full charge – what your health plan pays

Under the No Surprises Act, this balance billing is prohibited in the protected situations above.

Your Protections Under Federal Law

When the No Surprises Act applies:

• You only pay your in-network cost-sharing for covered out-of-network services
• Your health plan must count your payments toward your deductible and out-of-pocket maximum
• You do not need to sign anything to keep your protections
• You cannot be asked to give up your protections unless you voluntarily agree, in writing, after receiving a notice

Arkansas State Enforcement

Arkansas shares enforcement responsibilities of the No Surprises Act with the federal government.

If you have questions or wish to file a complaint, you may contact:

Arkansas Insurance Department

Phone: 1-800-852-5494

Website: https://insurance.arkansas.gov

Federal Help for Billing Complaints

If you believe you were wrongly billed, or your protections were violated, you may contact:

Federal No Surprises Helpdesk

Phone: 1-800-985-3059

Website: https://www.cms.gov/nosurprises

Be prepared to provide a copy of your bill and records of the services you received.

Good Faith Estimate (For Uninsured or Self-Pay Patients)

If you are uninsured or choosing to self-pay, you have the right to request a Good Faith Estimate of expected medical charges before you receive care.

If your final bill is $400 or more above the estimate, you may start a bill dispute process.

Arkansas Department of Insurance at https://insurance.arkansas.gov/

Federal No Surprises Help Desk at https://www.cms.gov/nosurprises